Refund policy

At desutrandy.in, we are committed to ensuring that you have a satisfying shopping experience. Your trust and satisfaction are our top priorities. This Return and Refund Policy outlines the terms and conditions for returning products and receiving refunds. By shopping with us, you agree to this policy, which helps us serve you better and maintain transparency in all transactions.

Store Details:

  • Website: desutrandy.in

  • Email: desutrandy@gmail.com

  • Address: Chaturth Gheri, Sagar, Krishnanagar, South 24 Parganas, Kolkata, Pin Code- 743373

  • Contact Number: 9932994063

  • Product Category: Fashion Accessories (Women Handbags, Sandals)

  • GST No: 19OFLPS9472A1ZL

1. Eligibility for Returns

We accept returns for products purchased from desutrandy.in under the following conditions:

1.1 Return Window:

  • Returns must be initiated within 14 days from the date of delivery.

  • Products returned after this period will not be eligible for a refund or exchange.

1.2 Product Condition:

  • Items must be unused, unworn, and in their original condition with all tags, labels, and packaging intact.

  • Products showing signs of wear, damage, or alteration will not be accepted for return.

1.3 Eligible Products:

  • All fashion accessories, including women’s handbags and sandals, are eligible for return unless explicitly stated otherwise in the product description.

  • Personalized, custom-made, or final sale items cannot be returned or refunded unless defective.

1.4 Proof of Purchase:

  • A valid invoice or order confirmation from desutrandy.in is required to process any return or refund.

  • Returns without proof of purchase will not be processed.

2. Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or customization reasons. These include:

  • Personalized or custom-made items

  • Products marked as “Final Sale”

  • Used or damaged products due to customer negligence

  • Gift cards or vouchers

3. Initiating a Return

To initiate a return, please follow these steps:

3.1 Contact Customer Support:

  • Send an email to desutrandy@gmail.com with the following details:

    • Order number

    • Product name(s)

    • Reason for return

    • Photo of the product (if damaged or defective)

3.2 Return Approval:

  • Our customer support team will review your request within 2-3 business days.

  • Approved returns will be provided with a Return Authorization Number (RAN) and instructions for returning the product.

3.3 Return Shipping:

  • Products must be securely packed to avoid damage during transit.

  • For defective or incorrect items, desutrandy.in will cover the return shipping cost.

  • For change-of-mind returns, the customer is responsible for the return shipping charges.

4. Return Process

Once the return request is approved, please adhere to the following process:

4.1 Packaging:

  • Ensure the product is in its original packaging, with all tags and accessories included.

  • Use a sturdy box or packaging to avoid damage during shipping.

4.2 Shipping:

  • Send the product to the address provided by our customer support team along with the Return Authorization Number (RAN).

  • We recommend using a trackable shipping service for all returns. desutrandy.in is not responsible for lost or delayed shipments.

4.3 Inspection:

  • Upon receiving the returned item, our team will inspect the product to ensure it meets the return criteria.

  • This process may take 3-5 business days.

5. Refunds

Refunds will be processed according to the following guidelines:

5.1 Refund Approval:

  • After inspection, if the returned product meets all criteria, the refund will be approved.

  • The approval confirmation will be sent via email.

5.2 Refund Method:

  • Refunds will be made to the original payment method used during purchase.

  • Depending on your bank or payment provider, it may take 5-7 business days for the refund to reflect in your account.

5.3 Partial Refunds:

  • Partial refunds may be issued in cases where the product is damaged, missing parts, or not in original condition.

5.4 Refund Denial:

  • Refund requests that do not meet the eligibility criteria will be denied.

  • In such cases, the product will be returned to the customer at their cost.

6. Exchanges

Currently, desutrandy.in does not offer direct product exchanges. Customers wishing to exchange an item may follow the return and repurchase process:

  • Return the product following the above guidelines

  • Place a new order for the desired product

7. Damaged or Defective Products

7.1 Reporting Defects:

  • If you receive a damaged or defective item, please contact desutrandy@gmail.com within 48 hours of receiving the product.

7.2 Evidence Required:

  • Provide photographs of the damaged or defective product along with your order number.

7.3 Resolution:

  • For verified defective items, we will provide a full refund or replacement at no additional cost, including return shipping charges.

8. Cancellation Policy

8.1 Order Cancellation:

  • Orders can be cancelled within 24 hours of placing the order.

  • After the order is processed and shipped, cancellation requests will not be accepted, and the return policy will apply.

8.2 Refund on Cancellation:

  • Refunds for cancelled orders will be processed to the original payment method within 3-5 business days.

9. Shipping Charges and Responsibilities

9.1 Return Shipping Costs:

  • For defective or incorrect products: desutrandy.in covers the return shipping costs.

  • For other reasons (change of mind, sizing issues), the customer is responsible for return shipping charges.

9.2 Lost or Damaged Shipments:

  • We recommend using a trackable shipping service.

  • desutrandy.in is not responsible for lost or damaged packages returned without tracking.

10. Customer Responsibilities

To ensure a smooth return and refund process, customers must:

  • Keep the original invoice and packaging

  • Return items within the specified time frame

  • Provide accurate and complete information when contacting customer support

  • Use reliable shipping methods for returns

11. Refund Timeline Summary

Step Timeframe
Initiate return Within 14 days of delivery
Return approval 2-3 business days
Shipping & delivery of returned product Dependent on customer’s shipping method
Inspection of returned item 3-5 business days
Refund processed 5-7 business days after approval

12. Contact Information

For any questions or assistance regarding returns, refunds, or exchanges, please contact us:

  • Email: desutrandy@gmail.com

  • Phone: 9932994063

  • Address: Chaturth Gheri, Sagar, Krishnanagar, South 24 Parganas, Kolkata, Pin Code- 743373

Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

13. Important Notes

  • Policy Updates: This policy may be updated periodically. Please check this page before initiating a return.

  • Compliance: All returns and refunds will comply with applicable Indian consumer protection laws.

  • Transparency: We aim to provide clear communication at every step of the return and refund process.

  • Customer Satisfaction: Your satisfaction is our priority. If you encounter any issue, please contact us immediately.

14. Why Choose desutrandy.in

  • High-quality fashion accessories: We offer only premium handbags, sandals, and related products.

  • Customer-focused service: Hassle-free return and refund process for a seamless shopping experience.

  • Transparent policies: Clear guidelines to ensure trust and satisfaction.

  • Secure payments and delivery: Fast, reliable, and secure delivery of your products.

By following this Return and Refund Policy, desutrandy.in ensures that customers can shop confidently, knowing that quality, transparency, and satisfaction are guaranteed.

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